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Chuluota Veterinary Hospital
Quality care for the pets you love!
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Missed Appointment/No-Show/Late Cancellation Policies:
Effective January 1, 2022, CVH will be adopting new policies for missed/no-show/late cancellation appointments. After much consideration we have decided to initiate some changes and new fees for appointments that are canceled without notice a minimum of 24 hours prior to the scheduled appointment time. If an appointment is scheduled on Monday you will need to contact our office before closing on the Friday prior to your Monday appointment. For full details of these policies please review the Missed Appointment/Cancellation Policy form, available to review and print under the "Printable Forms" section of this website, or call our office at 407-366-3233 or email email@example.com.
Beginning June 1, 2023 CVH will no longer offer standard boarding for DOGS. We will only offer Medical Boarding for our established patients that require medical supervision and care during their stays. Feline boarding will not change at this time. We will continue to offer both Medical and Standard boarding for our established feline patients.
For the safety and well-being of all our patients and boarders ALL pets must be current on the following vaccinations and testing: RABIES, DISTEMPER/PARVO/CORONA &/OR LEPTO BOOSTERS (combination vaccine against most common canine diseases), BORDETELLA (kennel cough), NEGATIVE FECAL EXAM WITHIN THE PAST SIX MONTHS + PROOF OF PURCHASE/USE OF PREVENTATIVE FOR INTESTINAL PARASITES (Heartgard Plus, Nexgard Plus, Bravecto etc.). In addition to current vaccines and testing you pets must be free of fleas and ticks. If either are found on your pet when it arrives we will treat him or her with a dose of Capstar - on oral treatment that kill fleas very quickly (unfortunately it has no preventative effect) and/or Nexgard. The charge for this treatment will be added to you boarding charges.
All pets that stay at CVH for seven nights or longer will receive a complimentary bath prior to pick-up. We are happy to bathe them if their stay is less than a week - just check the box on your consent form and we will make sure they are clean and smelling sweet when you get here! Please ask the receptionist for pricing when you drop off.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Debit Cards, Cash and CARE CREDIT. AS OF SEPTEMBER 1, 2009 WE NO LONGER ACCEPT PERSONAL CHECKS.
Rx Request Policy:
Beginning January 1, 2013, CVH will charge a Prescription Fee of $5.00 for all written prescription requests and all faxed, emailed, and phone requests from online or catalog pharmacies. This fee covers the administrative costs of verifying, approving, and documenting these requests and must be paid prior to issuing the requested written prescription or approving fax/email/phone requests.
Online Pharmacy Waiver Requirement:
Beginning June 1, 2019, CVH will require an Internet Pharmacy Waiver to be signed and on file for each pet before approving any online pharmacy requests.
Thank you for your understanding and cooperation regarding these policies!